Customers are invited to use these
links to find sales and support contacts at Cobham Avionics, Prescott, to
check the current status of repair orders, to find document information
and to view Cobham Avionics Communications warranty and return policies.
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Request an RMA
Please email us to request an RMA for Artex products.
Contact Us
Warranty
Statement
International Return Policy and Procedures
EAR
ITAR
Authorized
International Repair Facilities
Purchase Agreement
Discontinued Support Letter
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Order
Cancellations, Product Returns & Expedite Fees
Products are generally not Cancellable or Returnable. Standard products may be considered for cancellation or return upon Cobham's review. Fees may be applied.
Order Cancellations:
Upon Cobham review and acceptance, the following minimum fees are charged if goods are cancelled prior to shipment:
- After order is placed but prior to manufacture: 20% of price
- After manufacturing has begun or is complete: 30% of price
Product Returns:
Upon Cobham review and acceptance for return after shipment, the following terms
and fees would apply:
- Products must be pre-authorized with a Return Material Authorization, and returned within 30 days from original ship date with freight prepaid.
- A 60% Credit will be processed for products in original and re-sellable condition.
- No returns allowed past 30 days after original shipment.
Custom built-to-order products are not cancellable or returnable.
Expedite Fees:
AOG* - Warranty - no additional cost. The aircraft tail number, part
number and serial number are required.
AOG* - Non-Warranty - Expedite Fee is 100% of the cost of the part. The aircraft tail number, part number and serial number are required.
Expedite - Cut lead-time by 1/4 - Expedite Fee is 25% of the cost of the part.
Expedite - Cut lead-time by 1/2 - Expedite Fee is 50% of the cost of the part.
Expedite - Cut lead-time by 3/4 - Expedite Fee is 75% of the cost of the part.
Expedite - 1-3 Business Days - Expedite Fee is 100% of the cost of the part.
*AOG - Customer MUST be replacing a Cobham unit to qualify as AOG
For all NAT product related information please refer to our alternate Cobham website
http://www.northernairborne.com/
Cobham Avionics Communications Cage Code:
1B7G3
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